Let’s have a quick therapy session for dental practice owners:

Have you ever attended an insurance training where the speaker said, “Just follow this exact formula and you’ll make millions!”… only to try it and find yourself neck-deep in denied claims and angry patients?

Yeah. Us too.

Here’s the truth nobody wants to say out loud:

Dental insurance coaching is NOT one-size-fits-all.
Because dentistry isn’t one-size-fits-all.

What works brilliantly in a high-end boutique practice in Scottsdale may crash and burn in a high-volume, PPO-heavy office in Des Moines. And that’s okay—because the secret to mastering insurance isn’t following someone else’s script. It’s building your own, with customized insurance coaching and training.

Cookie-Cutter Coaching? No, Thanks.

Every practice is different:

• Different demographics

• Different providers

• Different insurance participation

• Different goals

So why do so many dental offices keep using the same generic scripts, policies, and workflows—and then wonder why it doesn’t work?

It’s like using a treatment plan for one patient and applying it to everyone.
“Don’t worry, Mr. Johnson. We know you’re missing teeth, but we’re going with ortho and whitening because it worked great for the last guy.” 

Insurance coaching should never be one-size-fits-all.
It should be tailored like a custom night guard—made just for your bite.

What Great Dental Insurance Coaching Actually Looks Like

It’s not just about “how to file a claim.” (Although yes, you do need clean claims.)

Great insurance coaching helps your team:

• Understand your unique PPO mix

• Create customized verification and billing workflows

• Train on scripts that reflect your practice’s tone and philosophy

• Improve treatment acceptance while navigating insurance limitations

• Handle pre-auths, downgrades, and appeals with confidence

• Build systems that work for you, not someone else’s spreadsheet

Whether you’re:

• Fee-for-service but want to help patients maximize out-of-network benefits,

• In-network and trying to survive the reimbursement squeeze,

• Or considering a shift in your PPO contracts altogether—

You need coaching that fits your strategy, not someone else’s Instagram success story.

Don’t Just Train. Train Smart.

Training isn’t a one-time “let’s get lunch and watch a webinar” event.

It’s:

• Ongoing

• Adaptive

• Role-specific

• Patient-centric

You wouldn’t let a new assistant seat a patient with zero training. Why let a front office team member talk insurance benefits with patients without the right tools, scripts, and context?

Great insurance training = higher collections, fewer write-offs, and way less drama at the front desk.

And the best part?
When your team knows what to say (and when to say it), your patients trust you more—and they say “yes” more often.

So… Who Should You Trust With Insurance Coaching?

There are a few key things to look for in a dental insurance coaching partner:

• Experience working with practices like yours (not just the 1%)

• Real-world, up-to-date knowledge of PPO networks, claim processes, and regulations

• A proven system that’s flexible, not rigid

• A sense of humor helps, too. (Because insurance is frustrating. Laughter is required.)

Spoiler alert: Yes, Veritas Dental Resources offers custom insurance coaching and training for dental offices nationwide. Whether your team is new, seasoned, or somewhere in between, their coaching is designed to fit your practice—not the one down the street.

Final Thought: Your Practice Is Unique—So Should Your Insurance Strategy Be

If your last insurance training felt like trying to wear a one-size-fits-all Halloween costume from a gas station—tight in the wrong places, loose in the others, and just plain awkward—it’s time for a change.

Customized dental insurance coaching isn’t a luxury. It’s a necessity.
Because when your team understands insurance, your practice doesn’t just survive… it thrives.

 Ready to give your team the kind of training that actually fits?
Visit Veritas Dental Resources to learn about dental insurance coaching that’s smart, strategic, and tailored just for you.

Benjamin Tuinei

Founder - Veritas Dental Resources, LLC
Phone: 888-808-4513

Services:
PPO Fee Negotiators | PPO Fee Negotiating | Insurance Fee Negotiating
Insurance Credentialing | Insurance Verifications

Websites:
www.VeritasDentalResources.com | www.VerusDental.com