Let’s be real for a second: hiring the right dental biller is like trying to find a unicorn who’s fluent in both CPT and ESP—because yes, sometimes it feels like they need to read minds and insurance contracts to get claims paid.

If you’re a practice owner struggling to find the right person to handle your insurance billing, you’re not alone. You might be tempted to just hand the job to whoever isn’t already drowning in front desk duties or who once said the word “Delta” without flinching.

But let’s pump the brakes for a moment.

Dental Billing Is Not Just Data Entry

It’s revenue protection. It’s claim defense. It’s the financial backbone of your practice. A single denied claim may not seem like much, but multiply that by 10, 20, 50 a month—and suddenly your Accounts Receivable looks like a neglected houseplant. Wilted, dry, and on the brink of death.

So Who Should Be Doing Your Billing?

Look for someone with these unicorn-level traits:

• Detail-Oriented but Big Picture-Smart
  They can spot a missing date on a claim and understand how your PPO contracts impact your collections.

• Eager to Learn (and Unlearn)
  Dental billing is a moving target. Plans change. Rules evolve. What worked in 2022 might get your claim denied in 2025.

• Problem Solver
  Denials are just insurance’s way of saying, “Prove it.” Your biller should thrive on proving it.

• Patient (But Persistent) Communicator
  They’ll need to charm insurance reps, talk patients through balances, and still have the emotional bandwidth to decode Explanation of Benefits (EOBs) written by people who clearly enjoy chaos.

• Comfortable with Software and Systems
  From your practice management software to clearinghouses and portals—this role isn’t for the tech-averse.

And no, this person doesn’t need to have a dental degree—but they do need training, support, and access to the right resources.

The Tools of the Trade

A great dental biller without great tools is like a hygienist without a scaler. Here’s what they need in their arsenal:

Coding with Confidence by Dr. Charles Blair

This book is a must-have. It breaks down CDT codes in a practical, real-world way so your team can code correctly, confidently, and without needing a PhD in deciphering insurance logic.

The Veritas Dental Resources Blog

Shameless plug? Maybe. But we created www.veritasdentalresources.com/blog as the one-stop-shop for:

• Insurance training tips

• CDT code breakdowns

• Appeal strategies

• Updates on PPO trends

• Real-world advice that doesn’t require an advanced degree in dental linguistics

It’s free, constantly updated, and filled with bite-sized gems that can help your team master dental insurance the right way.

Can You Train an Existing Team Member?

Absolutely—if they have the right mindset.

Some of your best billers may already be in your office. You just haven’t handed them the right books, support, or time to dive deep into the insurance world.

Others may be burning out under a pile of tasks they were never trained to handle in the first place.

That’s where bringing in professional help ( hi again, Veritas) can make all the difference. We help practices identify the right person, provide comprehensive training, and guide them from “uhhh what’s a downgrading clause?” to “Denied claim? Hold my headset.”

Bottom Line: Don’t Wing This Hire

Choosing your biller is not just a staffing decision—it’s a revenue decision.

Hire or train someone who understands that they’re not just “working insurance”—they’re guarding your profitability, supporting your patients, and fueling your growth.

Give them the tools, the training, and the time—and they’ll become one of your most valuable players.

Start Here. Start Now.

Check out:

Coding with Confidence by Dr. Charles Blair
The Veritas Dental Resources Blog (https://veritasdentalresources.com/dental-practice-insights)
And if you're really serious about turning your team into billing rockstars, reach out to Veritas directly.

Because the right biller doesn’t just save you money.
They make you money.

And they sleep like a baby knowing your claims were submitted clean, correct, and with the kind of confidence that only comes from mastering the dental insurance jungle.

Benjamin Tuinei

Founder - Veritas Dental Resources, LLC
Phone: 888-808-4513

Services:
PPO Fee Negotiators | PPO Fee Negotiating | Insurance Fee Negotiating
Insurance Credentialing | Insurance Verifications

Websites:
www.VeritasDentalResources.com | www.VerusDental.com